Sky Delay Privacy Policy

Any personal information provided to or gathered by Mocha Media Limited is controlled by Lead Genera Limited, registered at Unit 1, 38 Vulcan Road (South), Norwich, Norfolk, NR6 6AG (“we”, “us”, “our”); we operate in association with Skycop whose details are below.

SkyCop will be processing your data and contacting you to discuss your claim after submitting your form through Sky Delay.

Collection of your Personal Information

Our website, available at the domain name upon which this Notice appears (“Site”) provides a service intended to direct users, who complete an enquiry through our Site or related online platforms, to a service provider that may be able to assist them with a particular type of claim (“Service Providers”).

As the purpose of our Site is to direct you to an appropriate Service Provider, the information that you complete will be passed on in this way; you can be assured that with all third parties necessary to operate our business, we or where relevant Skycop, have adopted approved model data protection clauses in our arrangements with them, to ensure they meet the same high standards required in relation to the processing of your personal information under applicable data protection laws.

You have a choice whether to provide any information to us, except where this is necessary to fulfil any contract – such as in relation to the provision of our services (albeit recognising that such a decision may mean that we are unable to provide our services as you expect), or where we are required to do so by applicable law or a Government agency or law enforcement.

The purpose of our service is to help direct you to a relevant Service Provider for your needs. Skycop assists us in this respect and where a suitable provider is identified, your information will be transferred securely to that relevant Service Provider.

When transferring data to suppliers outside of the European Economic Area (EEA), it is crucial to ensure that the data is protected in accordance with the data protection regulations. This means that we must take appropriate measures to guarantee that the personal data we transfer is processed in accordance with the European data protection standards. The transfer of personal data to third countries must be based on an adequate level of protection, either through an adequacy decision by the European Commission or by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission. Furthermore, we must also comply with the principles of data protection, such as data minimization, purpose limitation, and security. The protection of personal data is of utmost importance, and it is our obligation to ensure that all transfers of data to suppliers outside of the EEA are carried out in a secure and compliant manner.

We may on occasion have the need to transfer your data to suppliers located outside of the European Economic Area (“EEA”), including in the USA. We will only do so where the legal regimes of those territories outside of the EEA offer an equivalent standard of data protection to our own.

By completing our Free Compensation Check form you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed above which could include issuing proceedings. You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees.

Our Data Protection Obligations

Our data protection obligations require us to take all necessary measures to ensure the protection of personal data. This means that we must comply with data protection regulations and laws, including the General Data Protection Regulation (GDPR) in the European Union. Our obligations include obtaining the consent of individuals for the collection, use, and processing of their personal data, ensuring the confidentiality and security of personal data, and ensuring that the personal data we collect is only used for the specific purpose for which it was collected. We must also provide individuals with access to their personal data, as well as the right to rectify, erase, or restrict its processing. In addition, we have an obligation to report any data breaches to the relevant authorities within the required time frame. Our data protection obligations are critical to maintaining the trust of individuals and ensuring the protection of their personal information.

Why we Process your Personal Information

We process personal information in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union. This means that we adhere to the principles of data protection, including data minimization, purpose limitation, and security. We only collect personal information that is necessary for the specific purpose for which it is collected and use it only for that purpose. We take appropriate measures to ensure the confidentiality and security of personal information, including implementing technical and organisational measures to prevent unauthorised access, use, disclosure, or destruction. We also obtain the consent of individuals for the collection, use, and processing of their personal information and inform them of their rights, such as the right to access, rectify, erase, or restrict its processing. By processing personal information in accordance with applicable data protection laws, we ensure that we respect the privacy of individuals and protect their personal information. We rely on the following grounds justifying our processing of personal data:

Consent – explicit consent for us to do so

A Contract or Legal Obligation – to fulfil our obligations under an existing contract or other legal obligation, in certain circumstances our right to process this information will override your right to object to us doing so.
Legitimate Interests – In certain circumstances, we may determine that we have a legitimate reason for processing your personal information. In such instances, we will weigh our interests against those of you or the concerned individual to ensure that the rights and interests of all parties involved are protected. The personal information obtained through your use of our Site will only be utilised for the following objectives:

to understand and appreciate your needs and requirements as a user of our site or our services generally;
for analysis in relation to the technical specification and user experience of our site, for the purposes of developing and improving our site and the services that we provide;
to keep in contact with you.

Managing Your Preferences

You have the right to manage your preferences in relation to the kinds of information that we collect and the manner in which your information is processed – you can update these preferences at any time through our site; you can also withdraw your consent, either as a whole or in relation to particular kinds of information or delivery methods.

You may ask us to erase information that we hold about you, except where there is some other reason requiring us to maintain the information, such as for insurance purposes, for example. We monitor and will also delete information and data that we hold, where we reasonably consider this no longer to be required.

If you have accepted the relevant cookies, we may collect, store and process non-personal information about you automatically as a result of your use of this site, such as the type of internet or mobile browser that you are using to gain access and any website from which you linked to us, but you cannot be identified from this information. We will only use such non-personal information to help provide an effective and more relevant website offering.

Where your browser settings have been set to automatically accept cookies, by remaining on our site, we will take this to mean that you are happy to accept our use of cookies. You can update these preferences at any time but please be aware that certain functions of the site may not work as well where cookies are blocked.

Information Officer

Under GDPR (which, in this Privacy Notice, means EU Data Protection Regulation 2016/679 and laws implementing or supplementing GDPR as the data protection or privacy laws of any other country), the nature of the processing that we undertake does not require us to appoint a formal Data Protection Officer (DPO); however, we may maintain equivalent standards and the nominated representative for the purposes of compliance with our data protection obligations is our founder/owner.

Technical and Organisational Measures and Security
The security of our clients’ personal information is of utmost importance. To achieve this goal, we have implemented and maintain robust technical and organisational measures. These measures are designed to safeguard personal information from unauthorised, unlawful use, as well as accidental loss, damage, or destruction. We regularly review these measures to ensure their effectiveness and appropriateness.

These include encrypted access to our systems, only accessible by our personnel, utilising secure and regularly-updated passwords and access to and processing of information though our site, using secure HTTPS. We do not however process any bank or card details through our site; instead using an established third party provider to take payments online.

In relation to data security, you accept the risk that data transmitted to us through this site via electronic means may be intercepted before reaching us or may be accessed by unauthorised third parties, or exploited unlawfully. We do not assume any responsibility for guarding against the acts of third parties and shall not be liable for any direct, indirect or consequential losses or damages incurred or suffered as a result.

Sharing your Personal Information

We will never share your personal information with others for commercial gain or in ways that you would not reasonably expect of us.

We may share the personal information collected through our Site with relevant Service Providers and others as outlined previously. However, we will not disclose your personal information to any third party without your explicit permission, unless we are legally obliged to do so.

In addition, we may process your information where we are required or permitted to do so under applicable law, where required to do so by any Government agency or law enforcement, where it is necessary in connection with the sale or potential sale of our business or where we conclude that we have and can show one or more legitimate interests for doing so.

If you are unhappy with the way in which we handle your information or any response from us, you may seek further guidance or file a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 (local rate); 01625 545745.

Linking to Other Sites

To enhance the experience of visitors on this Site, we may offer links to additional websites or resources that they can access at their own discretion. However, we are not responsible or liable for the availability or content of any external site accessed through these links or the consequences of linking to them. While we welcome links to this Site, we reserve the right to request the removal of any links that we deem to be inappropriate or unprofessional in nature.

How long we Store Personal Data

To fulfill our obligation of sending your enquiry data to Skycop for the selection of relevant Service Providers, we only retain the data collected during our services for a limited period. After this, our need to use and process your personal information is fulfilled, and the data is typically erased or securely destroyed within a short time frame. However, if we determine that there is a valid reason for retaining the data for a longer period, we may do so.

Where we are able to fulfil a request to delete and erase your personal information, we will fulfil that request, unless there is some other obligation to which we are subject requiring us to retain your data, in which case we will retain it only for so long as is necessary to meet that other legal obligation.

Your Rights and how to Exercise Them

You may request a copy of the information that we hold about you (known as a Subject Access Request). In addition, under the GDPR, you may exercise the following rights:

A right of access to the information that we hold about you – as above.
A right to have your information corrected if it is inaccurate or incomplete.
A right to have information removed or deleted from our records and systems.
A right to block us from processing your personal data or to limit the way(s) in which we can use it.
A right of portability; to request that we move your personal information to someone else, in a machine- readable form.
Please contact us via a simple request, where you wish to exercise any of your above rights or if you wish to file a complaint about our collection, processing or use of your personal information.

Right to Object to Processing

Under the GDPR, you have the right to object to our processing of your personal information, regardless of the basis for our processing. This is unless we have a legal or regulatory obligation to process your information, in which case we will only process it to the necessary extent. However, if you wish to object to the extent and type of processing being carried out, you can simply send us a request to update your preferences.

Your Information and Keeping it Up-to-Date

You have the right to request details of the information that we hold about you. Should you wish to be provided with these details, please contact us with a simple request.

We wish to keep any information that we hold about you accurate and up to date and therefore please contact us if the information we hold about you needs updating.

If you have any questions or concerns regarding your privacy, or if you experience difficulties in accessing or viewing this Site, please contact us (details above, or via this Site) or Skycop, whose details can be found on their website at: https://www.skycop.com; their privacy notice can be found at: https://www.skycop.com/privacy-policy/ and address below;

Skycop, Dariaus ir Gireno St. 21A, Vilnius, the Republic of Lithuania

Changes to this Privacy Notice

We may change or modify this Privacy Notice at any time and we recommend that you check the latest version of this notice each time that you access the Site. The date of the most recent update will appear above. Any significant changes to this notice may be confirmed through direct communication with you, where we consider that such changes should specifically be brought to your attention.